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Factory resetting your Sony PlayStation 5 is a last-resort measure you should undertake if you’re dealing with persistent software glitches or errors that standard troubleshooting won’t fix. The procedure erases all data and settings on the console and restores the system software to its original state, similar to when you first unboxed it. This helps resolve problems due to file corruption and other underlying issues.

A PS5 factory reset is also helpful if you’re selling the console and need to wipe it clean of your account information, save files, and other personal data.

Table of Contents

How to Back Up Your PlayStation 5

A PS5 factory reset deletes the data on your internal storage. However, before you go ahead, you can back up your games, apps, save data, and settings and restore everything to the same or a different console later.

Tip: If you subscribe to PlayStation Plus, your game saves automatically back up to the Sony servers.

You need an exFAT/FAT32-formatted external hard drive to back up your PS5, and it should have the capacity to fit your data. You can, however, use a smaller-sized flash drive and exclude apps and games from the backup.

To back up your PS5, connect the external hard drive to a USB port, and then:

Select

Settings

on the top-right corner of the PS5 Home Screen.

Select

System

on the Settings menu.

Connect the external hard drive or SSD via USB and select

Back Up

Your PS5

Uncheck the boxes next to the forms of data you want to exclude from the backup and select

Video Games

and Apps

Saved Data

Screenshots and Video Clips

Settings

Select

Back Up

Your PS5 backup won’t include your trophy information; you must sync them with the PlayStation Network. To do that, select your profile picture on the Home Screen, choose Trophies, press the Options button, and select Sync with PlayStation Network.

Factory resetting your PlayStation 5 erases all data on the console, including installed games, saved game progress, account data, and other content. This is useful if you’re experiencing issues that can’t be fixed through other means (have you tried updating the PS5’s system software?) or planning to sell or give away the console.

To go ahead with the factory reset:

Visit the PS5’s Settings panel and select

System

Select

Reset Your Console

Note: If you’re troubleshooting the console, we recommend selecting the Restore Default Settings option first. That restores your PS5’s settings to factory defaults without deleting any user data, and it can be useful if a corrupt settings configuration is the problem.

Select

Reset

on the confirmation screen.

Wait until your PS5 reverts itself to factory defaults. You can set up your console from scratch or restore data from a backup afterward. If you’re selling your console, select the

Power

icon and choose

Turn Off

PS5

If the PS5’s system software crashes before initiating a factory reset, you can restore the console to its default settings via Safe Mode.

To reset your PlayStation 5 in Safe Mode:

Turn off your PS5. If the system software is unresponsive, hold the

Power

button to hard reset and shut down the console.

Hold the

Power

button and release it after the second beep.

Connect your DualSense controller via a USB cable and press the

PS button

Select

Reset PS5

on the Safe Mode menu (use the

D-Pad

on the PS5 controller for navigation) and press

Select

Reset

on the confirmation screen.

If a standard factory reset fails to fix the PS5, you might be dealing with severe corruption issues that only a complete reinstallation of the system software can fix. Again, Safe Mode can help you do that. Here’s how:

Download the PS5 system software reinstallation file using a Windows PC or Apple Mac.

Create a

PS5

folder and an

UPDATE

subfolder within an exFAT/FAT32-formatted USB flash drive.

Copy the file inside the

UPDATE

folder.

Plug the USB drive into the console.

Boot your PS5 into Safe Mode and select the

Reset PS5

(Reinstall

System Software)

option.

The procedure uses the PS5 reinstallation file on the flash drive to install the system software and firmware from scratch.

Unless you’re selling your PS5, you can choose to set up the console and restore your data. Connect to the internet via Wi-Fi or Ethernet and sign in. Your trophy data and game saves (if you’re a PS Plus subscriber) should sync to the console once you do that.

Resetting your PS5 to its factory settings effectively resolves many issues on your game console or prepares it for resale. However, it’s important to back up all critical data and get ready to reinstall games and applications, especially if your focus is on troubleshooting problems. You can always fall back to Safe Mode if you have trouble resetting the console through the system software settings.

With the steps outlined in this guide, you can confidently reset your PS5 and get a fresh start or ready it for its new owner.

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